Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
MP4 and .MOV files stored on Dropbox have lost audio
Question or Issue
I had 12 video files - a mix of MP4 and .MOV stored which were all working. I even made back up copies and put in additional file to share with a colleague. 4 of those files (mi...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHi there, Pinkbuggles, thanks for posting to the Dropbox Community.
This is a strange issue indeed, and to be honest upgrading to a team account or sharing a folder would not alter your files in any way.
Are you able to preview the videos on our website? And if so, do they have their audio there?
If not, have you tried them on a different browser?
How about when you download them from our website, do they have audio?
Let me know and we'll go from there.
Hi Hannah,
So it's the same when I play them on the website whether via Chrome or Safari - just these four films have no sound. Also the same if I play the synched/downloaded versions. It's very strange. We have previously downloaded versions - completely removed from Dropbox which are still working. These were downloaded to a different computer around late November which means this has happened since then. Could the downloading process affect the files?
Thanks
Sheena
- Hannah
Thanks for the update, Sheena!
When you say downloaded, are you talking about files downloaded from the website or synced through the desktop app?
Do you have a copy of those downloaded versions that are working? And if so, can you upload one of them to your Dropbox account, as a test, and let me know if you have the same issue?
- Nancy
Hi Pinkbuggles! I’m giving you a little nudge here, in case you still need our help regarding your Dropbox files.
If you do, feel free to send over more info.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
