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MP4 and .MOV files stored on Dropbox have lost audio
Question or Issue
I had 12 video files - a mix of MP4 and .MOV stored which were all working. I even made back up copies and put in additional file to share with a colleague. 4 of those files (mi...
Hi Hannah,
So it's the same when I play them on the website whether via Chrome or Safari - just these four films have no sound. Also the same if I play the synched/downloaded versions. It's very strange. We have previously downloaded versions - completely removed from Dropbox which are still working. These were downloaded to a different computer around late November which means this has happened since then. Could the downloading process affect the files?
Thanks
Sheena
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the update, Sheena!
When you say downloaded, are you talking about files downloaded from the website or synced through the desktop app?
Do you have a copy of those downloaded versions that are working? And if so, can you upload one of them to your Dropbox account, as a test, and let me know if you have the same issue?
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