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Pinkbuggles's avatar
Pinkbuggles
New member | Level 2
11 days ago

MP4 and .MOV files stored on Dropbox have lost audio

Question or Issue I had 12 video files - a mix of MP4 and .MOV stored which were all working.  I even made back up copies and put in additional file to share with a colleague.  4 of those files (mi...
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Pinkbuggles's avatar
Pinkbuggles
New member | Level 2
10 days ago

Hi Hannah, 

So it's the same when I play them on the website whether via Chrome or Safari - just these four films have no sound.   Also the same if I play the synched/downloaded versions.  It's very strange.  We have previously downloaded versions - completely removed from Dropbox which are still working.  These were downloaded to a different computer around late November which means this has happened since then.  Could the downloading process affect the files?

Thanks

Sheena

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 days ago

Hi Pinkbuggles! I’m giving you a little nudge here, in case you still need our help regarding your Dropbox files. 

If you do, feel free to send over more info.

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