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jma2's avatar
jma2
Explorer | Level 4
6 years ago

My comments on PDF files are only visible on the site

I'm using Preview on a Mac to comment on a pdf file (adding text). Document is a pdf of a slide presentation, so each page is not text heavy. I worked on it all day yesterday (42 pages) and this morn...
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jma2's avatar
jma2
Explorer | Level 4
6 years ago

I'm not surprised that you can't duplicate it! I can't either with other files that I'm working with. All of those update, sync, and download as expected. I tried another browser (Firefox and Safari), cleared the cache, and incognito (Chrome). Everything is the same: the file from the Dropbox web site is not the file that downloads. I think something got corrupt with the sync of this particular file. What is on Dropbox web is not what downloads. And I what I need to work with the file on the Dropbox website, not what downloads or is available from the Dropbox folder on my computer. 

Thanks for your help.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

If you’re okay with doing so, could you forward a shared link to the PDF in question so I can try and download it here.

If this isn’t possible, let me know if I can message you at the email associated with your forum profile. Thanks!

  • jma2's avatar
    jma2
    Explorer | Level 4
    6 years ago

    Thank you. I appreciate your help. Since I am working on a file for a client whom I've signed a confidentialty agreement, I am hesitant to share it with others. I hope you understand. At this point, I'm not sure if this issue can be fixed. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I understand why you can’t share it, no worries.

    One last thing I’d like to try is if this behavior occurs with any PDF file you have, or just this one in particular when you add annotations via Preview.

  • jma2's avatar
    jma2
    Explorer | Level 4
    6 years ago

    Seems to be just this particular file.

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