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paigearnold's avatar
paigearnold
Explorer | Level 3
8 months ago

My .gif files are uploading as images.

I have tried naming the files different things, taking out certain special characters, etc. Every time I upload a gif file it won't play and then when I click get more info it tells me my file is an ...
Photos
Preview
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey paigearnold, thanks for posting here. 

To narrow this down a bit more, can you clarify which Dropbox platform you’re using to upload your .gif files and then, preview them?

Were these files saved on your local device before that? Are you manually uploading them to Dropbox, or via camera uploads (in case you’re using the mobile/desktop app)?

Let me know, once you have more details.

  • paigearnold's avatar
    paigearnold
    Explorer | Level 3
    8 months ago

    hi Nancy. I am using dropbox via web and yes these are files saved on my computer that I am uploading

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hi paigearnold, when you upload an animated GIF to the Dropbox site, it would be labelled as an image, however, it should still animate on the site when previewing the file.

      How are you trying to preview the file itself?

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