Forum Discussion

Tom40's avatar
Tom40
Explorer | Level 4
3 years ago
Solved

My uploaded videos are blurry, why?

Hi, Could you please help ? I just joined Dropbox to save my pics/videos. But the video I uploaded are blurred (app on my mobile phone). Is it normal ? Thanks
Mobile
Preview
sort
upload
  • Rich's avatar
    Rich
    3 years ago
    Tom40 wrote:
    On both my laptop and mobile phone, the video (video taken with my iPhone11) I uploaded on Dropbox are not nice/clear (blurred). How come ? Can you solve this?

    As Jay mentioned, Dropbox doesn't alter your files. It doesn't (and can't) make your videos blurry when you upload them. If they're blurry in Dropbox, then they were blurry when they were shot, unless something else is altering them before they're uploaded.

     

    That being said, if you're viewing the videos on the Dropbox website then what you're looking at is just a preview on the original video. You need to download and watch the video on your own device to see the original quality. The website isn't meant as a streaming service, but as a way to provide a quick preview of the file before downloading.

Sarenas 's avatar
Sarenas
New member | Level 2
2 years ago
I have had the same issue with videos. If you save them from drop box to your picture app then view perfectly.
Hannah C's avatar
Hannah C
Icon for Dropbox Product Manager rankDropbox Product Manager
2 years ago

Hi Sarenas,

 

Could you share a bit more info about the video file itself? How long is the video and how big is the file? What resolution is the original file?

 

Thanks!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!