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Forum Discussion
Marshal mellow
2 years agoCollaborator | Level 8
Not able to download a photo from Dropbox to my phone. Why?
I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?
- 2 years agoBy using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️
Marshal mellow
2 years agoCollaborator | Level 8
Hi, I'm back and somewhat frustrated. I tried going to Dropbox online and can see my photos. I check one and push download and it goes somewhere, I'm not sure where, and it's just a bunch of writing. When I click on it it says "cannot open". That's as far as I can get.
Jay
Dropbox Community Moderator
2 years agoHi Marshal mellow, in order to understand exactly what you're seeing, we need to see a screenshot of what you're describing.
iOS:
Android:
Are you using an Android or iOS device? Which app are you using to open the photos? Any information you can provide would be useful.
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