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Aroberts 's avatar
Aroberts
New member | Level 2
2 years ago

Not able to SAVE videos to phone

I am getting a message error that I can't save but I have enough storage on Dropbox and on phone. Anyone else had this problem?
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi aroberts , let's jump right into this! 

 

Can you clarify the exact error message along with your device's OS, please? 

 

Does this happen with all of your files, or only some of them?

 

Let me know more!

  • Aroberts 's avatar
    Aroberts
    New member | Level 2
    2 years ago
    Yes
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey aroberts , would you mind sharing some more info on this with me?

       

      I'd love a screenshot of the error message if you can.

       

      Have you tried uninstalling, then re-installing the app at all? 

      • Aroberts 's avatar
        Aroberts
        New member | Level 2
        2 years ago
        How can I add pictures? The message says couldn't save. The file could not be loaded. Not enough space to download.

        However on my phone I have plenty of storage. 48 GB of 200 used.

        Yes deleted the app and got it again

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