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Aroberts 's avatar
Aroberts
New member | Level 2
3 years ago

Not able to SAVE videos to phone

I am getting a message error that I can't save but I have enough storage on Dropbox and on phone. Anyone else had this problem?
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Aroberts 's avatar
Aroberts
New member | Level 2
3 years ago
Yes
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey aroberts , would you mind sharing some more info on this with me?

 

I'd love a screenshot of the error message if you can.

 

Have you tried uninstalling, then re-installing the app at all? 

  • Aroberts 's avatar
    Aroberts
    New member | Level 2
    3 years ago
    How can I add pictures? The message says couldn't save. The file could not be loaded. Not enough space to download.

    However on my phone I have plenty of storage. 48 GB of 200 used.

    Yes deleted the app and got it again
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      You should be able to click our camera-like icon and attach your screenshot here aroberts.

       

      Just make sure that you're using either a desktop to do it, or if you're on mobile, you can use your browser and use the desktop mode there. 

       

      Also, do you use an iOS, or Android? Which version of the Dropbox app do you have installed there? 

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