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Forum Discussion

Patrick Thomas's avatar
Patrick Thomas
Helpful | Level 6
10 months ago
Solved

Paper by Dropbox to be discontinued?

I'm seeing a number of posts across social media speculating that Dropbox Paper is to be discontinued. As there has been no Paper by Dropbox app update for 2+ years (since Version 262.2), and because...
Dropbox Paper
  • 119NWeatherly's avatar
    119NWeatherly
    9 months ago

    Within Dropbox (not Dropbox Paper) do you have a new "Migrated Paper Docs" folder? That's where all of my docs were migrated to, after I was upgraded to the new Paper version.

Khandy's avatar
Khandy
Helpful | Level 6
10 months ago

I am also looking for answers on this as my paper app has stopped working and I can't access any of my files. Paper is the main reason that after 10 years I'm willing to pay over $200 a year for the service. I have been spending today vetting and comparing other platforms in case I need to transition before my renewal this month. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

I’m sorry to hear this, Khandy. Can you please clarify what happens exactly when trying to access your Dropbox Paper app? Feel free to send over a screenshot too, and I’ll have a look.

  • Khandy's avatar
    Khandy
    Helpful | Level 6
    10 months ago

    This has been an ongoing for over two weeks. It has been very frustrating and disappointing. I have lost over 50+ documents that have left me starting over from scratch in various sectors. I have had two tickets open, one escalated and nothing has come of this. The migration was a total failure. The app doesn’t work, neither does click on “create go to documents and hover to see if paper” is an option. Well, it’s not. I really hate that I cheated on Zoho Notebook for Dropbox Paper and this is now my reality. 

    • HMMarketing's avatar
      HMMarketing
      Explorer | Level 4
      9 months ago

      I've been running my biz out of dropbox paper for years... all my stuff is gone except for my Starred docs, what happened?

      • 119NWeatherly's avatar
        119NWeatherly
        Helpful | Level 6
        9 months ago

        Within Dropbox (not Dropbox Paper) do you have a new "Migrated Paper Docs" folder? That's where all of my docs were migrated to, after I was upgraded to the new Paper version.

  • HMMarketing's avatar
    HMMarketing
    Explorer | Level 4
    9 months ago

    All of my paper doc history is missing except for my starred ones. Happened about 15 - 20 days ago? Maybe a bit longer. What happened? Can you help me locate the thousands of docs I've created over the years?

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