Help with downloading my stuff from the website

Hey amidav - sorry to hear you're having issues with this.

The email you received about the traffic you mentioned would be referring to your shared links, not the files you download. Can you let us know more about the issues you're having with downloading your files through the web so that we can make sure we're on the same page?

Thanks!

Hi Walter,

Thank you for the speedy response.

So I can continue downloading my materials through my web browser? The app seems to show an error code 0 when I try to copy the file from it.

Thanks again,

Yes, you should be able to download your files with no issues amidav. As for the error code you mentioned, can you send me a screenshot to have a visual too? 

hi walter

it didnt sucseed on do download through my web browser as well it has stopped on 70 gb and the file is 139.42 gb 

i tried through the app and it is still saying: The operation can’t be completed because an unexpected error occurred (error code 0).

Attached is a screen shot 

any suggestions?

If you're over your account's quota limit, it's normal that you can't do this via the desktop app amidav - syncing stops when you're over quota, that's why. 

As for the download issue, can you try clearing your browser's cache and/or using another browser as well as rebooting your computer and internet router?

Should I buy a one-month subscription just to be able to download my materials?

That would be up to you amidav - depending on your quota allocation and current needs of course.  

Well, I’ll first try doing it through another browser.
It’s a bit odd that Dropbox asks you to free up your storage but gives you all these difficulties when you actually try to do it.
The frustration is huge, I must say. I’m starting to think that moving all my stuff off Dropbox was the right call.

Oh well, I’m hoping that I will succeed.
Thanks for the help.

Let us know if anything else comes up in the meantime amidav! 

Hi
After trying for several days to download it from multiple computers and different networks i have been unable. does anyone know how to speak to Dropbox costumer service? E-mail something? i dont want to pay a yearly charge just to get my stuff back.