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amidav's avatar
amidav
Explorer | Level 3
22 days ago

Help with downloading my stuff from the website

Hi, I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account...
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amidav's avatar
amidav
Explorer | Level 3
22 days ago

hi walter

it didnt sucseed on do download through my web browser as well it has stopped on 70 gb and the file is 139.42 gb 

i tried through the app and it is still saying: The operation can’t be completed because an unexpected error occurred (error code 0).

Attached is a screen shot 


any suggestions?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
22 days ago

If you're over your account's quota limit, it's normal that you can't do this via the desktop app amidav - syncing stops when you're over quota, that's why. 

As for the download issue, can you try clearing your browser's cache and/or using another browser as well as rebooting your computer and internet router?

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