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amidav's avatar
amidav
Explorer | Level 3
3 months ago

Help with downloading my stuff from the website

Hi, I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account...
desktop
Download
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey amidav - sorry to hear you're having issues with this.

The email you received about the traffic you mentioned would be referring to your shared links, not the files you download. Can you let us know more about the issues you're having with downloading your files through the web so that we can make sure we're on the same page?

Thanks!

amidav's avatar
amidav
Explorer | Level 3
2 months ago

Hi
After trying for several days to download it from multiple computers and different networks i have been unable. does anyone know how to speak to Dropbox costumer service? E-mail something? i dont want to pay a yearly charge just to get my stuff back.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey amidav, I just sent you an email in order for us to have a closer look into this. 

    Please reply back to me, and we'll take it from there. Thanks!

About View, Download, and Export

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