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Forum Discussion
Patrick Thomas
10 months agoHelpful | Level 6
Paper by Dropbox to be discontinued?
I'm seeing a number of posts across social media speculating that Dropbox Paper is to be discontinued. As there has been no Paper by Dropbox app update for 2+ years (since Version 262.2), and because of general user discontent regarding the infamous 2020 update, this rumour seems to be gathering momentum. Could somebody confirm what we should expect (and when) before I start scouting for alternative platforms? Many thanks!
Within Dropbox (not Dropbox Paper) do you have a new "Migrated Paper Docs" folder? That's where all of my docs were migrated to, after I was upgraded to the new Paper version.
23 Replies
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- Khandy10 months agoHelpful | Level 6
I'm rooting for you. After three weeks of not being able to have access to files I need for daily operations, I'm vetting new alternatives. I have found better features that Paper don't have. The lack of accountability for the company is overwhelming.
- Patrick Thomas10 months agoHelpful | Level 6
Dear Khandy, I completely share your frustration. Until technical support can come up with something better than -our specialized team is actively looking into this- and -I've gone ahead and raised the priority of your communication to high- I think we can safely assume that Paper is quickly approaching a terminal condition. It is a shame because before the migration catastrophe it was a good solid product. When you find a more serious alternative I would be grateful if you could share it. Good luck with everything.
- Patrick Thomas10 months agoHelpful | Level 6
Bugs absolutely everywhere and ineffectual technical and customer support. Note: once again I apologise to Dropbox Staff — I am aware that this is not your fault. It is disgraceful how Dropbox have abandoned their loyal users.
- HMMarketing9 months agoExplorer | Level 4
All of my paper doc history is missing except for my starred ones. Happened about 15 - 20 days ago? Maybe a bit longer. What happened? Can you help me locate the thousands of docs I've created over the years?
- HMMarketing9 months agoExplorer | Level 4
I've been running my biz out of dropbox paper for years... all my stuff is gone except for my Starred docs, what happened?
- 119NWeatherly9 months agoHelpful | Level 6
Within Dropbox (not Dropbox Paper) do you have a new "Migrated Paper Docs" folder? That's where all of my docs were migrated to, after I was upgraded to the new Paper version.
- HMMarketing9 months agoExplorer | Level 4
Yes! They are there! All 10,000+ LOL thank you...
- kouty9 months agoHelpful | Level 6
I have the same problem and the same answers from support .
I don't understand why they destroyed a good App . I have also thousands of docs and was working everyday with. One of the reasons I spent money on Dropbox is paper .
Maybe I will migrate on Microsoft OneNote .
- DannyNeeby949 months agoHelpful | Level 5
It's truly shocking how neglected the app is. It's falling apart and their unwillingness to admit that there is a fundamental issue is really disappointing. I'm going to assume that it really will be discontinued soon, despite their denial. Thanks for your persistence Patrick
- WCMHI6 months agoExplorer | Level 4
I'm assuming you're using the original version of Dropbox -- For the past several months I've been having an issue similar to you describe until YESTERDAY when they updated us to the "new" version of Dropbox paper and I am SO FRUSTRATED with it. They're trying to integrate it with Dropbox and whoever decided that was a good idea was an idiot. I am so frustrated. All of the files we've ever archived now show up (they're labeled as having been archived). And when you search in Paper it now also brings up documents found in Dropbox! It is so disorganized. I am so grumpy about it!
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