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Patrick Thomas's avatar
Patrick Thomas
Helpful | Level 6
10 months ago
Solved

Paper by Dropbox to be discontinued?

I'm seeing a number of posts across social media speculating that Dropbox Paper is to be discontinued. As there has been no Paper by Dropbox app update for 2+ years (since Version 262.2), and because of general user discontent regarding the infamous 2020 update, this rumour seems to be gathering momentum. Could somebody confirm what we should expect (and when) before I start scouting for alternative platforms? Many thanks!

  • Within Dropbox (not Dropbox Paper) do you have a new "Migrated Paper Docs" folder? That's where all of my docs were migrated to, after I was upgraded to the new Paper version.

23 Replies

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  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Thanks for voicing your frustrations with us WCMHI​. During times of transition there will inevitably some hiccups. Your insights about the clutter of Dropbox documents in Paper search has been noted, and we'll take your feedback to the team. 

  • WCMHI's avatar
    WCMHI
    Explorer | Level 4
    6 months ago

    I also can't delete or create new folders within the new "Team Paper Docs" folder that was created. This is not right, this is completely unusable now. We can't find anything when we search.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey WCMHI, thanks for posting here, and sorry to hear you're having issues. 

    I was able to locate your ticket number reference on our system. 

    Also, I've passed your comments to the agent working on your case, and can assure you that they're doing their best to help, and guide you through it. 

    If you need anything else, let me know! 

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