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Forum Discussion
PABLO33
3 years agoExplorer | Level 4
Pictures in folders don't appear on the timeline on Photos
Pictures in folders don't appear on the the timeline on Photos, I can only see then in folders. THE PHOTOS HAS ALL THE INFORMATION
12 Replies
- Jay3 years ago
Dropbox Community Moderator
Hi PABLO33, thanks for bringing this to our attention.
How large are the photos in that folder? What is the file extension on the images?
This will help me to assist further!
- PABLO333 years agoExplorer | Level 4JPG 1 mega aprox
- Hannah3 years ago
Dropbox Community Moderator
Sorry to jump in here, PABLO33.
Are you talking about the Photos tab on the Dropbox mobile app or the photos page online?
And is the tab/page completely empty? Can you send us a screenshot?
- PABLO333 years agoExplorer | Level 4There us a whole folder fuul of pictures wich can't bee seen neither on Photos tab on the Dropbox mobile app nor the photos page online. I can only access opening the folder
- Megan3 years ago
Dropbox Community Moderator
Very interesting PABLO33!
When were the content this folder uploaded to your account?
Would you mind sending me a couple of screenshots from your Photos tab, and also the folder as shown on your end? Just make sure none of your personal info is shown there!
- PABLO333 years agoExplorer | Level 4Photos were taken on 2013, but upload to dropbox recently. All the photos have the capture information, but don't appear neither in the timeline on 2013 nor on 2023 (when they were upload to dropbox)
Don't know how to send captures 😞 - PABLO333 years agoExplorer | Level 4Don't know how to send screenshot, not captures (I'm not native English speaker, sorry)
- Jay3 years ago
Dropbox Community Moderator
You can take a screenshot using these steps:
- Mac - https://support.apple.com/en-us/HT201361
- Windows - https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b
- iOS - https://support.apple.com/en-us/102616
- Android - https://support.google.com/android/answer/9075928
This will help us further!
- PABLO333 years agoExplorer | Level 4I know how to take a screenshot what I don't know is how send them from the dropbox community page
- Jay3 years ago
Dropbox Community Moderator
You can copy and paste them in the forum, or click the camera icon in the reply box to attach the image.
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