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IainF's avatar
IainF
Helpful | Level 5
2 years ago

Re: Couln't download. Remove incompatible characters from the filename

Hi,

Mac Mini 2018, MacOS 14.1.2, Dropbox 189.4.8395.

I've started getting a sync issue in the dropdown menu in the menubar for Dropbox. The message says "can't sync files" and the file in question is the .dropbox file (which is invisible).

I use Pathfinder and Finder but the file is not set to be visible in either of them.

Not sure what has generated this issue.

I've quit and restarted DropBox but no change

Any thoughts?

Cheers

Iain

 

5 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey IainF - sorry to hear about this. 

     

    Could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too?

     

    Did you reboot your computer since you first noticed this by the way? 

     

    Any additional information is more than welcome! 

  • IainF's avatar
    IainF
    Helpful | Level 5
    2 years ago

    Hi Walter,

    thanks for reaching out.

    My computer shuts down after backing up daily so there have been a few restarts since this started happening.
    Cheers

    Iain

  • JamesSu's avatar
    JamesSu
    Explorer | Level 3
    2 years ago

    I have the same problem with Dropbox 198.4.8395 on a Dell XPS running Windows10

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi everyone, and thanks for reporting this. 

     

    Our team is currently looking into it, and they’ll provide an update as soon as they’ve got more details.

  • Marheim's avatar
    Marheim
    New member | Level 2
    2 years ago

    I have the same problem. Mac Studio, MacOS 14.2.1.

     When I click "View file", nothing happens. 

    Would you have any solutions already?

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