Forum Discussion

Dimples's avatar
Dimples
Helpful | Level 5
4 years ago
Solved

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
desktop
Download
Error Messages
sync
  • Megan's avatar
    Megan
    2 years ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey IainF - sorry to hear about this. 

 

Could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too?

 

Did you reboot your computer since you first noticed this by the way? 

 

Any additional information is more than welcome! 

IainF's avatar
IainF
Helpful | Level 5
2 years ago

Hi Walter,

thanks for reaching out.

My computer shuts down after backing up daily so there have been a few restarts since this started happening.
Cheers

Iain

  • JamesSu's avatar
    JamesSu
    Explorer | Level 3
    2 years ago

    I have the same problem with Dropbox 198.4.8395 on a Dell XPS running Windows10

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi everyone, and thanks for reporting this. 

       

      Our team is currently looking into it, and they’ll provide an update as soon as they’ve got more details.

      • Marheim's avatar
        Marheim
        New member | Level 2
        2 years ago

        I have the same problem. Mac Studio, MacOS 14.2.1.

         When I click "View file", nothing happens. 

        Would you have any solutions already?

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