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1775468's avatar
1775468
New member | Level 2
2 years ago

Re: What does the little box icon next to my files inside the Dropbox folder mean?

screen shott

 Hi can anyone help me, the  file with this box icon fails to open   

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey 1775468, thanks for reaching out to the Dropbox Community.

     

    The icons on your files are not really Dropbox icons, but they come from OneDrive.

     

    Can you try to disable OneDrive and let us know if that helps?

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