We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
xitronix
3 years agoExplorer | Level 3
Re: Why are my Dropbox Transfers showing as viewed?
Already have them on the case and they are looking into it.
I am proposing a theory:
Since the file goes through various firewalls and virus scans that a header is reporting back to DropBox and triggering the View/Download event to the user.
Just wondering if anyone else out their has ever noticed this?
1 Reply
- Jay3 years ago
Dropbox Community Moderator
There is a possibility that strict security measures might screen any links for potential malware or other behaviors, perhaps a few times via different scanners, which could be causing this.
I'll leave this thread open for other users to comment their experiences as well.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!