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kcostello's avatar
kcostello
Explorer | Level 4
4 years ago
Solved

Dropbox transfer is not showing in menu

The option to create a transfer has disappeared both on my desktop and on dropbox online.  I confirm that I do not have syncing issues, app is running on my computer and "early release" under setting is "off".

 

The "create transfer" option comes and goes, it is incredibly frustrating.  Now it is gone from both desktop (right click) and dropbox.com. Screenshots attached.  

 

Please help me solve this problem once and for all. 

 

 

PPlease help.desktopdropbox.com

Create
desktop
Dropbox Transfer
  • Walter's avatar
    Walter
    4 years ago

    Hi kcostello, thanks for using Dropbox and happy Monday!
     

    I just wanted to mention that the transfer option is not actually missing from your context menu - it's just been renamed to 'Send a copy...'.

     

    When right-clicking (context menu) on files/folders from the desktop you will now see "Send a copy..." where you used to see "Send with Transfer..."

     

    I hope this helps and please let me know if you have any other questions. 

6 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi kcostello, thanks for using Dropbox and happy Monday!
     

    I just wanted to mention that the transfer option is not actually missing from your context menu - it's just been renamed to 'Send a copy...'.

     

    When right-clicking (context menu) on files/folders from the desktop you will now see "Send a copy..." where you used to see "Send with Transfer..."

     

    I hope this helps and please let me know if you have any other questions. 

  • kcostello's avatar
    kcostello
    Explorer | Level 4
    4 years ago

    Thank you Walter.  I did not know it had been renamed.

  • jovanski's avatar
    jovanski
    New member | Level 2
    4 years ago

    thanks!! was searching for this option to. very frustrating weeks for me and my clients.!

  • tonybel's avatar
    tonybel
    New member | Level 2
    4 years ago
    1. yet.. when you click 'send a copy' a pop up box apears called 'Dropbox Transfer' and even the send button is 'create a transfer'! all this name change has done is cause confusion and Dropbox hasnt had the gumption change it all the way through. Maybe compleate the job, or just tell the users, 'hey folks we have just made a random change with the idea to make it easier, but can be bothered to do the job properly' 😁
  • bigblip's avatar
    bigblip
    Helpful | Level 5
    4 years ago

    Indeed - very confusing and frustrating!

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