Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Cream's avatar
Cream
New member | Level 2
8 months ago

Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.

I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly. 

By default windows allows me to do this and it has been that way for years, as well as when looking at them in the file explorer for the program. 

Some big update went out for Dropbox recently, and how SPECIFICALLY in the dropbox folders I can no longer see my thumbnails. 

They are not online-only. I have triple checked. They are simply not showing. When I paste them onto my desktop, lo and behold they show again. This is entirely on the fault of the recent Dropbox update and I don't know how to fix it. It has disrupted my workflow and has be looking into new backup options when I've been using Dropbox for almost 15 years. 

Can someone please help?

windows

34 Replies

Replies have been turned off for this discussion
Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    HI Soxadb, we appreciate the feedback on this matter.
    We take all comments into consideration when improving the Dropbox site and services.

  • claudiogardosi's avatar
    claudiogardosi
    Explorer | Level 4
    6 months ago

    Hi, I’m following up on this issue as it remains unresolved.

    I’m using Dropbox version 228.4.5567 on Windows. Thumbnails for Autodesk Inventor files (.ipt, .iam) still do not show up in File Explorer when these files are inside the Dropbox folder, even though they are marked as “Available offline.”

    However, when I move the same files to a regular local folder, such as the Desktop, the thumbnails display correctly. This suggests the problem is related to how Dropbox handles synced folders after the recent update.

    Could you please provide any updates or workarounds? Thanks in advance!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey claudiogardosi​ - I'm sorry for the late response. 

    Could you try the latest version of the Dropbox desktop app from this page directly and let us know if you still get the same results? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!