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OliviaM's avatar
OliviaM
New member | Level 2
5 years ago
Solved

Save to camera roll doesn’t work anymore

I updated and suddenly began having an issue. I normally scroll my dropbox files on the iPhone Dropbox app, saving specific photos to my camera roll, either by pressing on them until “save to camera ...
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  • KENAXION's avatar
    KENAXION
    5 years ago

    My work around was pulling up the website on my phone. I've got it handled now. Thank you both for you assistance. 

KENAXION's avatar
KENAXION
Helpful | Level 6
5 years ago

Good morning Lusil,

 

I am unable to do that as well. 

KENAXION's avatar
KENAXION
Helpful | Level 6
5 years ago

Do you have any other suggestions Lusil?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Have you tried rebooting your device and made sure that you don't have any pending OS updates?

    How about connecting to a different WiFi network or via cellular data?
    • KENAXION's avatar
      KENAXION
      Helpful | Level 6
      5 years ago

      Hello Lusil,

       

      As I mentioned originally I have no pending IOS updates. I've also reboot several times, switched wifi, no wifi, the app is up to date, but the outcome is still the same - I'm still unable to save anything from the app to my phone when I used to be able to do so. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hey KENAXION, let's try one more thing!

        Can you clear your app's cache, and do an uninstall and re-install as shown here? 

        To clear your cache, please follow the steps listed below:

        - Navigate to the “Personal” tab
        - Tap the gear icon in the upper-left corner of the screen
        - Select “Clear Cache”

        Hope this helps!

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