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Save to camera roll doesn’t work anymore
I updated and suddenly began having an issue. I normally scroll my dropbox files on the iPhone Dropbox app, saving specific photos to my camera roll, either by pressing on them until “save to camera ...
My work around was pulling up the website on my phone. I've got it handled now. Thank you both for you assistance.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey KENAXION, let's try one more thing!
Can you clear your app's cache, and do an uninstall and re-install as shown here?
To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”
Hope this helps!
Can you clear your app's cache, and do an uninstall and re-install as shown here?
To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”
Hope this helps!
Hello Megan,
I reinstalled the app a couple days ago, there was no change. I just now reinstalled, and cleared the cache - no change.
However, I discovered that I can save pictures from a couple months ago (still no export option) I have to use the "open in" option and I can save those images to my photos. But my most recent images uploaded from my PC, the "open in" option does not work and still returns the "Couldn't communicate with a helper application" error when I try to go that route. I'm obviously unsure if this is an issue with my iPhone, the app, or both but I am getting increasingly frustrated.
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