Forum Discussion

paigekat's avatar
paigekat
New member | Level 1
10 months ago

Searching for keywords in PDFs that have OCR doesn't return any result.

We recently digitized a bunch of historical materials for our organization and paid extra in the digitization to apply OCR to the PDFs. We then uploaded the files to our Dropbox account for shared st...
View
paigekat's avatar
paigekat
New member | Level 1
10 months ago

Yes, thank you! Mainly the website. However, I have the same problem on the Desktop app, unless I have previously opened the file locally on my laptop. Not sure if this screenshot is helpful at all, but here is an image of me searching for a term that I know is contained in many of the PDFs within the respective folder. I appreciate your help!

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi Paige! Hope you don’t mind if I jump in. 

    When saying the search is only working for files that you open and close on your desktop app, I’m guessing these files were previously set as online-only, correct? 

    As for the website, can you test this via another browser instead and let me know if you keep seeing the exact same thing?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!