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paigekat's avatar
paigekat
New member | Level 1
10 months ago

Searching for keywords in PDFs that have OCR doesn't return any result.

We recently digitized a bunch of historical materials for our organization and paid extra in the digitization to apply OCR to the PDFs. We then uploaded the files to our Dropbox account for shared st...
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paigekat's avatar
paigekat
New member | Level 1
10 months ago

I don't mind at all. Yes, correct, those files were previously set to online only.

I just tried another web browser and unfortunately had the same issue. I should note that a separate organization digitized our materials, returned them to us on a flash drive, and then I uploaded them to our Dropbox. When I open each file individually on my computer (outside of Dropbox) the OCR does work, and I am able to search and find words throughout the document. thanks!


Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for the extra details, Paige! Appreciate it. 

Since these files were digitized by another organization indeed and not natively within Dropbox, can you test something else with me?

What I want you to do is scan a document with our Dropbox scanner option instead. Are you able to successfully search for its contents after that by using the OCR functionality?

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