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tevans's avatar
tevans
New member | Level 2
1 month ago

Shared files are corrupted only for me when I open them via my Windows desktop app

Question or Issue Shared files are corrupted for me only when I open them via my Windows desktop app and not the web
desktop
Shared Files
windows
tevans's avatar
tevans
New member | Level 2
1 month ago

The files are in the folders on desktop dropbox on computer, However, when we try to open the file it comes up with error that file is corrupt.  I can open the file on the web based dropbox.  I have tried to resync and I currently logged out and back in to try to reindex but still is not working.  I know it may take some time to reindex, so I will see if that will help.  I have never come across this issue so I am stumped.  The computer also just had a Windows update.  That is when the problem began.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hmm, can you send me the screenshots I asked for on my previous reply, so I can have a visual, tevans?

    Are the files in question set to online-only or to available offline?

    Also, are you only having issues with these specific files or with all the files in your Dropbox folder?

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