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Forum Discussion
mikeshick
3 years agoHelpful | Level 6
Syncing 45,000k Files Indefinitely.
I have a business account, with just over 4TB of data being sync'd. I have several computers of various ages. All my computers are downloading the entire data set locally to each computer, since each computer is backing up the data to a local storage in each location. This workflow works on all my computers, except on one machine about 10 years old. The majority of the files do sync, but eventually, the sync just stays in some amount of files 15-45k files, and they simply will not sync.
I have tried pausing the sync until task manager shows no CPU resources. When I resume Dropbox, the sync just stays in that high number of files that don't sync.
Ironically, some files do sync, but the sync is no longer reliable.
Anyone have any idea how to fix this? Dropbox's official position is that I have too many files, and that they don't support local storage of too many files. Not sure what too many is, but I officially have too many per support comments over the past several months.
Any help is appreciated.
28 Replies
- mikeshick3 years agoHelpful | Level 6
v185.4.6054
I have reset hardlinks and permissions many times to no avail.
- Walter3 years ago
Dropbox Community Moderator
Hey mikeshick - sorry to jump in here, but could you let us know if the app is still stuck at the exact same number of files?
In that case, could you click on your account's picture in the app and click on the view sync issues button? Is anything showing there perhaps?
Also, I know you might have already given this a go, but have you tried adjusting your bandwidth settings to see if that makes a difference?
- mikeshick3 years agoHelpful | Level 6
For some reason, today I have 97, 436 with 356GB to sync. Way more than the past several weeks.
- mikeshick3 years agoHelpful | Level 6
Yes, this computer has persisted in this matter as well. I often have the following error. However, this my main folder....it does say read onlhy. but this is the same as all my computers.
I don't understand it. Any ideas?
- Hannah3 years ago
Dropbox Community Moderator
Does changing this setting in the folder's properties make any difference, though, mikeshick?
- mikeshick3 years agoHelpful | Level 6
Unchecking read only has never worked. When I come back a little later, the folder will say read only again, just like all the other working computers. I don't understand read only setting with regard to the Dropbox app....but, no matter.
Interestingly, though, I did investigate advanced properties on the folder...to check that the owner of the folder and other user properties of the non-working machine matched the working machines. In doing so, I accidently gave full properties to authenticated users (I though I chose Administrators), and when I realized it, went back and took off full control. When I did that, my syncing went all the way down to 5,327 files and 20GB. And, it seems that new files from non-working machine or files from other machines are syncing much more in line with how the app usually works.
All of this is very confusing, and makes me wonder if there were some permission settings that simply needed to be cleaned up on the local drive.
At any rate, the problem is perfectly fixed yet, as I still have the remaining files that appear to not be syncing. I also was doing a massive amount of photo cleanup on the non-working machine, moving files and renaming folders for about 100GB. So, this morning, unsyncd files was around 100K with 200GB and all of that is syncd by early morning.
- Megan3 years ago
Dropbox Community Moderator
Hi mikeshick, can you send me another screenshot of the app's current syncing status, please?
- mikeshick3 years agoHelpful | Level 6
Please see attached
I will say, since I accidently messed with those file permissions, the files are syncing between any computer and the non-working computer very quickly...almost seamlessly as it should. Just curious why I cannot get rid of those last "5327 files" syncing.
- Megan3 years ago
Dropbox Community Moderator
Do you see the number decrease at all mikeshick, or is it stuck like that for a while?
- mikeshick3 years agoHelpful | Level 6
Thanks. I think I started out around 15K....which was like that for more than a week or so, maybe several weeks....then, with some modifying files/folders and then later DB folder property permissions, the number went all the way up to 97K....and then dropped to 5,327 this morning...and has not changed one bit. Since the DB folder permission modification, DB showed some majorly quick syncing.....and continues to syncing to/from that computer immediately.
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