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Ryan H.43's avatar
Ryan H.43
Explorer | Level 4
12 months ago
Solved

The filenames of a folder that another user shared with me appear truncated.

When I go to a folder that some one shares with me it gives me a list where the file names are cut off.  I end up having to either download the whole thing or look through files one by one to tell if...
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  • Jodi S.3's avatar
    Jodi S.3
    11 months ago

    I found the issue. In the page styles, the table layout is set to "fixed." If I disable that, it looks normal. Perhaps the developers can remove that or override it for Windows 10.

     

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for posting on our Community, Ryan H.43! 

Was this folder shared with your Dropbox email address and added to your account or was it sent to you in the form of a shared link? 

Can you send me a screenshot of what you see on your end? Feel free to cover any info you don’t want visible on the forum. 

You can also try opening the folder via another browser, as a test, and see if the behavior persists there.

Ping me when you’ve got more updates.

Jodi S.3's avatar
Jodi S.3
Helpful | Level 6
11 months ago

I have the same issue with a shared link. See screenshot. How do I get it so I can see the full folder and file names? 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Jodi S.3! Can you also test this via another browser on your computer or an incognito window and tell me if you see a difference?

    Were you able to see the full filename in shared links in the past?

    • Jodi S.3's avatar
      Jodi S.3
      Helpful | Level 6
      11 months ago

      I should have mentioned, I tried incognito and Firefox (I'm using Chrome on Windows 10). Just tried Edge as well. They all look the same. 

      I don't remember if I could see them before, it just happens to be a link I'm working with today and was annoyed that I couldn't find a way to read the whole title.

      I probably normally work more with shared folders instead of links, in which they show up differently. However, I often send links myself so now I'm concerned this is also what my users are seeing which makes it very difficult to use.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Jodi S.3, can you try @Ryan H.43 's suggestion here and let me know how it goes?

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