We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Darren S.1
9 years agoCollaborator | Level 10
The Photos page is changing...
I've just seen the banner that says "The Photos page is changing on 30 June 2017 but your pictures will stay safe in your Dropbox account. Learn more". The gist is that they are removing the final remants of the Carousel functionality - which makes me wonder what the point was in purchasing it in the first place:
"After that date, you’ll no longer be able to create or share albums on the web, or browse photos in the current timeline view. However, all your photos will remain safe in your Dropbox account."
Even funnier, it says:
"Creating a better photos experience
We’re continuing to work on new photos and file experiences on dropbox.com. As we learn more about how our users prefer to work with photos, we’ll launch improvements to the experience."
With these changes there will be no photos experience that is any different to normal files. If they remove camera uploads, that would be the last straw for me and I'll be moving to a different service.
Hi everyone,
Thanks again for your continued feedback on our upcoming changes.
I wanted to let you know that we've heard your concerns about how difficult it is to preserve your album structures in Dropbox. Our engineers have created a simple album export tool to help make this process easier. It's available starting today at the following URL:
www.dropbox.com/photos/album_download
The tool will allow you to download your albums to your desktop as .zip files. Please note that you'll be downloading a new copy of your photos, not moving them, so the photos will still exist in your Dropbox in the original location you saved them.We hope this tool will help alleviate some of the frustration that some of you have reported in this thread. If you have any problems using the tool, feel free to contact us via www.dropbox.com/support.
Regards,
Richard
302 Replies
Replies have been turned off for this discussion
- Aardvark9 years agoHelpful | Level 6
I think Dropbox has washed their hands of this thread because it is marked as solved. Should a new one be created that is not marked as solved?
- Simon J.69 years agoHelpful | Level 6
I have over 14000 photos stored in Dropbox using the Camera Upload feature. I stopped using Flickr, because Dropbox provided the really simple Albums feature. I have shared 45 albums with family members.
The two methods proposed for migrating Albums are not good enough. Both are labour intensive manual processes. One creates duplicates of files. The other would require me to find specific album items from a folder with 14000 photos.
However, the bigger concern is the way this is being done. Surely looking at analytics would show you that customers are using it. Instead of providing a smooth migratory path to new and better functionality, this is taking a step back and all the effort is on the part of the customer.
- Simone C.99 years agoCollaborator | Level 9
In case you are right,. I am going to start a new trhead with the Title "The Photos Page is Changing Chapter 2. UNSOLVED" Lets see if that gives it any more attention as it appears Dropbox have stopped replying to peoples questions in this thread. Also if anyone knows any journalists or has time to contact any of their local tekkie magazines/sonsumer magazines/ please try and get this some publicity as we need all the help we can get as sadly to date Dropbox have not proveded a satisfactory work around or any kind of solution.
- Simone C.99 years agoCollaborator | Level 9
There is already a discusstion with the same titiel, however as it has been marked as "Solved" by Dropbox it is no longer getting any replies or attention from Dropbox despite several recent comments and questions.
A few people have questioned that this is because it is marked by Dropbox as "Solved" and so I have started this thread. Please can Dropbox either mark the original thread as Unsolved, and if not, allow this ne to continue until it is.
This is the link t the original thread https://www.dropboxforum.com/t5/Photos-and-videos/The-Photos-page-is-changing/m-p/219683#M8234
- Simone C.99 years agoCollaborator | Level 9
Please not this is NOT a solution and it is not accepted by people posting on here. Please look at the most recent comments page 9. This should not be marked by DROPBOX as "Solved" because it is definately not solved. One of your clients has 10000 photos you are asking him to download manually and then re sort into albums. This is crazy. The MINIMUM dropbox should offer is to transfer exisiting albums into the new folders. Expecting your clients to stop what they re doing and make a full time job downloading and re uploading their saved albums is not reasonable and is definately not a solution.
- Simone C.99 years agoCollaborator | Level 9
This thread has been marked by DROPBOX as SOLVED!
- Sarah N.69 years agoHelpful | Level 5
Please share the link to your new UNSOLVED page. Every thread on this topic seems to have been folded into this so called solved page!
Simone C.9 wrote:
- Simone C.99 years agoCollaborator | Level 9
Sarah N.6 wrote:
Please share the link to your new UNSOLVED page. Every thread on this topic seems to have been folded into this so called solved page!
Simone C.9 wrote:
- Sarah N.69 years agoHelpful | Level 5
I have around 10,000 photos. I use the album function to send bespoke photos to clients. Dropbox's "solutions" means that I will have to copy photos each time to a new album. There is no clarity about how we will be able select the photos easily. Crucially it means that certain "key photos" will be copied hundred of times into different bespoke albums. I am currently looking at Flickr - does anyone have any experience with other options?
- Simone C.99 years agoCollaborator | Level 9
Of course people can see all of the comments in the other link however to summarise, DROPBOX are "sunsetting" as they put it, in other words getting rid of all clients existing photo albums. They will all be deleted from June 30th. These albums have taken people weeks and years to compile. Many users have 10000 or more photos all classified into ALBUMS.
From June 30th Dropbox will delete these albums and the current Timeline facility
Users are being given between now and the end of June to download all of the photos (thousands) from their albums, and re upload them where they will have to be uploaded again and saved into folders.
These new folders will use alot more DROPBOX space, because if a single photo is in multiple folders it will of course use alot more space than the previous solution
Effectively the photo section of DROPBOX is being dropped.
Dropbox are not even offering to migrate existing albums into folders but leaving their clients to deal with the ridiculous decision
I urge all people effected to post this onto your own Facebook pages and if you know any journalists or other forums, to make our voice heard.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!