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Kirky29's avatar
Kirky29
New member | Level 2
6 years ago

The Requested Operation Couldn’t Be Completed - Dragging & Dropping iPad Files

Dragging and dropping error using the stock files app on iPad OS (13 latest) with the latest version of Dropbox installed.  Each time I try to drag and drop a file using the files app I'm greeted w...
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Kay V., thanks for reaching out to us here!

 

Perhaps instead I can suggest taking this action through the Dropbox app instead. To move a file within the app, you can tap the "..." button next to the desired file and choose "Move" from the available options.

 

Also, if you need to quickly open a file in Dropbox that you have open via the Files app, you can press and hold the file to open the menu and choose "Open in Dropbox" so that you can take the relevant actions from there.

 

Let me know if this helps!

Kay V.'s avatar
Kay V.
Explorer | Level 4
6 years ago

Hi Daphne,

thanks for your reply. I was aware that you can move files using the Dropbox app. The question remains, why it doesn't work using the iOS files app, contradicting the manual of your website?
https://help.dropbox.com/en-en/installs-integrations/mobile/ios-files-app 
I mean this is a really basic function so it shouldn't be that much of a problem. I like the iOS file app better because the layout is much clearer and I I can use different cloud solutions. 
It does work with Onedrive though, so Apple I assume Apple isn't the culprit?

Will the issue be solved in the near future?

 

Thanks a lot

Kay

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for getting back to me here Kay V..

     

    I'm looking into this on my side, so please bear with me while I do some digging.

     

    In the meantime, can you just confirm for me which version of the mobile app you have installed? You can check this by opening the Dropbox app, tapping the "Account" tab, tapping the gear icon and then checking under "App version".

     

    Keep me posted!

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