Forum Discussion

Kirky29's avatar
Kirky29
New member | Level 2
6 years ago

The Requested Operation Couldn’t Be Completed - Dragging & Dropping iPad Files

Dragging and dropping error using the stock files app on iPad OS (13 latest) with the latest version of Dropbox installed.  Each time I try to drag and drop a file using the files app I'm greeted w...
Mobile
View
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for getting back to me here Kay V..

 

I'm looking into this on my side, so please bear with me while I do some digging.

 

In the meantime, can you just confirm for me which version of the mobile app you have installed? You can check this by opening the Dropbox app, tapping the "Account" tab, tapping the gear icon and then checking under "App version".

 

Keep me posted!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the info Kay V.!

     

    Can you just clarify for me, does this error occur only when trying to drag and drop the file? Or do you get the same error when you select the file and choose the move option there?

    • Kay V.'s avatar
      Kay V.
      Explorer | Level 4
      6 years ago
      The error occurs on both occasions.
      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Thanks for that Kay V..

         

        Could you just try disabling and then enabling Dropbox as a location within the Files app?

         

        To do this, open up the Files app and tap the "..." option in the top right and choose "Edit". From here, try toggling off and on the Dropbox option.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!