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Colene's avatar
Colene
Explorer | Level 3
2 years ago

The user I'm sharing a folder with can't open PDFs on their end.

Hi team, Recently I joined a shared folder on dropbox, I use a mac and the original user has windows. Once I move folders and documents (as I do the filing), somehow the windows user can no longer ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

This is what I wanted to check, if they are actually trying to open the files from the new locations directly in Explorer, or if they're using their PDF program to reopen the previous file, without navigating to it directly.

 

If the file still doesn't open from Explorer, then we can look into other possibilities

Colene's avatar
Colene
Explorer | Level 3
2 years ago

I doubt they're navigating from their pdf program, as far as my communication with them go, they navigate directly on their dropbox . 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    After you move the PDF files to the new location, are you able to open them on your end?

    • Colene's avatar
      Colene
      Explorer | Level 3
      2 years ago

      Yes I am

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Okay, and you're not changing the title of the files, which could also cause problems. How 'deep' is the subfolder you're moving it to, as in, are there many levels or just one subfolder down?

         

        Just to be certain, when you're aware of the exact error message the other user is getting, it would help us a lot.

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