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grafikermc's avatar
grafikermc
New member | Level 1
10 months ago

Unresponsive download button in Safari

I cannot download files in the Dropbox web version using the Safari browser. The download button etc. appears but when I click on it, the download process does not start.

19 Replies

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  • grafikermc's avatar
    grafikermc
    New member | Level 1
    10 months ago

    Hi Megan, I noticed that when I select a folder it starts downloading as a .zip file, but when I select just one file (.psd, .pdf etc.) it doesn't start downloading.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey grafikermc let me jump in here too! 

    As a last step, have you tried restoring Safari to its factory settings? Connecting to it through a different network might also work.

    If this doesn't work, let me know and I'll open up a ticket on my end for you. Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    HI grafikermc, just for confirmation, can you try using private browsing without any extensions running in Safari to see if this helps?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for checking, grafikermc.

    Have you uninstalled and reinstalled Safari, to see if it helps?

    Also, which version of Safari are you using?

  • grafikermc's avatar
    grafikermc
    New member | Level 1
    10 months ago

    I can download it when I open it in different browsers. For this reason, I deleted the Safari browser's cache files etc. but it did not work.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for bringing this to our attention, grafikermc.

    Have you tried downloading files using a different browser or a private browsing window, to see if you get a different behavior?

    Let me know what you find.

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