Forum Discussion

grafikermc's avatar
grafikermc
New member | Level 1
10 months ago

Unresponsive download button in Safari

I cannot download files in the Dropbox web version using the Safari browser. The download button etc. appears but when I click on it, the download process does not start.
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Web
grafikermc's avatar
grafikermc
New member | Level 1
10 months ago

Yes, I tried it now but it still doesn't work.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey grafikermc let me jump in here too! 

As a last step, have you tried restoring Safari to its factory settings? Connecting to it through a different network might also work.

If this doesn't work, let me know and I'll open up a ticket on my end for you. Thanks

  • grafikermc's avatar
    grafikermc
    New member | Level 1
    10 months ago

    Hi Megan, I noticed that when I select a folder it starts downloading as a .zip file, but when I select just one file (.psd, .pdf etc.) it doesn't start downloading.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      I just sent you an email, I'll see you there grafikermc! 

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