Forum Discussion

JH3264's avatar
JH3264
New member | Level 2
2 years ago

Users can't open a PDF through shared link on their mobile browsers.

Hi, I created a PDF lead magnet for my business which is 7.88MB in size. People who optin to view the PDF on a mobile device just takes people to a blank dropbox webpage. It works fine on a desktop c...
Mobile
Preview
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JH3264, let's see what we can find about this! 

 

I'm assuming we're talking about a shared link, right? 

 

Does this happen when they try to preview it using a specific browser, or have they tried with a different one too? If you try to open the link using an incognito tab, what do you see on your end? 

 

Keep me posted!

  • JH3264's avatar
    JH3264
    New member | Level 2
    2 years ago

    You can see for yourself what happens when you go to STEP 3 where I have the download on my website here: removed

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey JH3264, thanks for your speedy response!

       

      Unfortunately due to privacy & security reasons I can't access the link. If you wish you can always attach some screenshots here, in order for me to have a visual of what you mentioned. 

      • JH3264's avatar
        JH3264
        New member | Level 2
        2 years ago

        Actually, when I visit the link on my iphone using safari browser, it takes me to the dropbox website that gives the user the option to view the PDF in the dropbox app or in browser which some of my users have been confused about. I would like to be able to provide my users with the ability to go directly to the PDF and have it open in whatever browser they're using when they click the download link on my website. How do I accomplish that? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!