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dsfreedman's avatar
dsfreedman
Explorer | Level 3
4 months ago

Videos not playing correctly offline

I've been a DB user for over 3 years and I've opened, made offline, uploaded, downloaded, etc. videos hundreds of time.   Currently I have a video that's 22GB that when I play it online in any br...
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dsfreedman's avatar
dsfreedman
Explorer | Level 3
4 months ago

Desktop both a Windows 10 and Windows 11 machines.  Not iOS as not on a Mac.  As far as mobile - I use the app and have no reason to download locally to my iPhone.  I have also imported it into a Video Production app, which is where I first came across the issue - re downloading to my PC made me aware of the larger scope.

This video is from 2024 and I have utilized videos from Zoom, even from the same account, for the last year years.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

HI dsfreedman, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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