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Jennlind72's avatar
Jennlind72
New member | Level 2
7 years ago
Solved

What is the cloud icon I see next to my files in my desktop Dropbox folder?

What does the cloud next to a foler mean?  And why can I not access the files in the folder?  I could yesterday

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  • Daphne's avatar
    Daphne
    7 years ago
    Hey there Jennlind72,
     
    The grey cloud sync icon next to your files show that they are currently “Online only” using smart sync, so they are not taking space on your computer. 
     
    If you’re receiving an error message when trying to open the files with this grey cloud icon, can you try right clicking the file and you should see an option “Smart sync - Local”. Once you’ve applied this and the app has synced the file locally, can you try open the file again and see if the behaviour is still the same.
     
    Let me know what you find - Thanks!

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  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey there Jennlind72,
     
    The grey cloud sync icon next to your files show that they are currently “Online only” using smart sync, so they are not taking space on your computer. 
     
    If you’re receiving an error message when trying to open the files with this grey cloud icon, can you try right clicking the file and you should see an option “Smart sync - Local”. Once you’ve applied this and the app has synced the file locally, can you try open the file again and see if the behaviour is still the same.
     
    Let me know what you find - Thanks!
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi seandaw; how are you today?

     

    I'm sorry for the late reply; are you still having issues with this? 

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