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Ivymagazines's avatar
Ivymagazines
New member | Level 2
6 years ago

When I upload my images to Dropbox, it COMPLETELY changes the color.

When i upload my images to dropbox, dropbox COMPLETELY changes the colour and adds a strange blue/yellow filter
It’s definitely a dropbox issue and does not lie with the files themselves as no other server does this

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  • Phil Anthony's avatar
    Phil Anthony
    New member | Level 2
    2 years ago

    This is happening to me as well.  I film in 4k with my iphone, airdrop to my mac, then upload to dropbox.  DropBox seems to add way more orange/red to faces etc.  The image on the left is what I airdropped to iphone.  The image on the right is what shows in dropbox

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Phil Anthony - sorry to hear about this.

     

    Does this issue affect only this specific video file or all of the videos you've taken on your iPhone? Does the video preview fine if you download it from the website and open it locally on your devices? 

     

    If you have the Dropbox mobile app installed on your phone, have you tried using that to upload the file? 

  • TM2024's avatar
    TM2024
    New member | Level 2
    2 years ago

    Hi Walter, I am having the same issues! Dropbox completely changes the colour of our PDF files. How can I stop this from happening?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @TM2024, thanks for letting us know about this.

     

    Where are you seeing this issue? On dropbox.com?

     

    If so, have you tried accessing these files from a different browser or a private browsing window, to see if you get a different behavior?

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