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stmarysbythesea's avatar
stmarysbythesea
Explorer | Level 3
4 years ago
Solved

Why can iOS users no longer view my shared files without installing the Dropbox app?

We have relied on Dropbox since the beginning of the pandemic to get information to our parishioners.  But apparently starting this week, iOS users cannot view our PDF files by clicking on a link to ...
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  • Megan's avatar
    Megan
    4 years ago

    Hi stmarysbythesea, how are you today?

     

    I will pass on your comments to the relevant departments so that we can further improve our product. 

     

    Now, as a workaround let's try one more thing: Can you try tapping the "Aa" to the left top part of the URL bar and select "request desktop website"? 

     

    That should do the trick, but keep me updated if it doesn't. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

If you scroll down this page, do you see the option to view the file on the website directly?

stmarysbythesea's avatar
stmarysbythesea
Explorer | Level 3
4 years ago

There's nothing else to scroll to.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi stmarysbythesea, how are you today?

     

    I will pass on your comments to the relevant departments so that we can further improve our product. 

     

    Now, as a workaround let's try one more thing: Can you try tapping the "Aa" to the left top part of the URL bar and select "request desktop website"? 

     

    That should do the trick, but keep me updated if it doesn't. 

    • stmarysbythesea's avatar
      stmarysbythesea
      Explorer | Level 3
      4 years ago

      Thanks Megan!

      That works perfectly.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Awesome, stmarysbythesea! 

         

        Let me know if you need anything else, and enjoy the rest of your week. 😎

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