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Jamie S.7's avatar
Jamie S.7
New member | Level 1
11 years ago
Solved

Why can't I open password protected Word documents stored in my Dropbox account?

I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today...
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  • PV's avatar
    PV
    10 years ago

    This worked for me (after scratching my head forever):

    After you double click to open the file the first time from dropbox, then go to the upper right of the screen where it says: "Share", "Open",  "..." and a conversation balloon.  Click on the  "...",  then click "Download".  You can enter your password, make changes, then resave in dropbox.

alli111's avatar
alli111
New member | Level 2
9 years ago

Same thing for me. But interestingly I can open it from my mobile app. Makes no sense...frustrated. 

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