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LP_DB's avatar
LP_DB
Helpful | Level 5
8 years ago

Why is Dropbox Browser so slow?

I use the browser version of Dropbox exclusively, and am baffled as to why the speeds are so painfully slow.    We have gigabit internet at our studio, and while very other browser-based activity...
desktop
Download
sync
upload
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
It’s worth asking them if there’s any restriction, or what speeds they on their end, since there are instances when Dropbox domains are specifically limited for these reasons.

We have dealt with cases where Dropbox domains were either completely blocked intentionally, accidentally, or purposely had their speed reduced, and it was ISP-based.
LP_DB's avatar
LP_DB
Helpful | Level 5
7 years ago

Hi Jay.

Just an update on this. I have contacted Hyperoptic and they have confirmed that they in no way restrict traffic to Dropbox domains whatsoever. 

I would very much like to get to the bottom of this, as mentioned in the previous post, I'm paying for a business service that is performing well under expectations.

Still currently seeing Upload and Download speeds cap out at 13MBps on a 100MBps connection

  • droptool's avatar
    droptool
    Helpful | Level 5
    7 years ago

    I am stuck at same 5MBps upload speed on browser? Any update?

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      Thanks for joining the discussion here droptool!

      Have you had the chance to try the steps mentioned previously by Jay here?

      Let me know what you find and we'll take it from there - cheers!

      • Sae_'s avatar
        Sae_
        New member | Level 2
        5 years ago

        Even asking the browser to move files from one folder to another within dropbox (never downloading or uploading) takes forever.  This isn't a bandwidth problem it is something else.  IF I ever do get everything downloaded, I will be moving away from Dropbox because of performance, but hope to get some fixes here.  (doubt it)

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