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wario5757's avatar
wario5757
Explorer | Level 3
3 years ago

Xbox dropbox app stops downloading a file after 700 MB

im trying to download a 1 GB file at it stops at 700 MB. when i check in my xbox files it shows a 0 byte file meaning at 700 its corrupting for some reason? i then tested with a file exactly 700 MB a...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey wario5757, sorry to hear you're having issues with this.

 

Can you please clarify if you're getting a specific error or if the download just stops?

 

Have you made sure that your device has enough storage space to hold the file(s) you're trying to download?

 

If you happen to have a web browser installed on your XBOX, have you tried downloading the file(s) through our website instead?

 

Keep me posted on your findings and we'll take it from there. 

  • wario5757's avatar
    wario5757
    Explorer | Level 3
    3 years ago

    hello walter! im not getting a specific error, and i have 79 GB of open space on my xbox, and Microsoft edge for xbox doesn't accept downloads for some reason

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Are you able to use another web browser perhaps wario5757?

       

      You could also make sure that you're running the most up to date version of your browser and/or clear its cache as well.

       

      Let me know of any updates!

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