You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
dhjohnson49
10 months agoNew member | Level 2
Access privileges to Word files that I created and stored in Dropbox are denied.
I have been using Dropbox for years with no problem until now. I recently acquired a new iMac desktop, but when I opened Dropbox on it I discovered that it will no longer let me edit Word (.docx) files that I created and stored on Dropbox. I get a message that additional permissions are needed, and then that the Word document cannot open as user does not have access privileges to files that I created. I can view the file, but I cannot edit it. However, if I go back to my laptop I can open, view, and edit files I created.
- HannahDropbox Staff
Hey dhjohnson49, thanks for bringing this to our attention.
Can you please send us a screenshot of the message you're getting, so we can investigate further?
Just make sure to hide any personal info on the screenshot.
Thanks in advance!
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!