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mhuang45's avatar
mhuang45
Explorer | Level 3
6 months ago

Accidentally logged in using Google SSO instead of username/password, now my files are gone

Hello,  I'm not sure if I messed something up with my account but all my past files are gone and it says I'm in the 2GB plan. I normally use the desktop app but recently my laptop died and was sent...
account access
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi mhuang45, thanks for bringing this to our attention.

As you mentioned you used the Google SSO to sign in, are you using a Gmail account, or another domain in general?

Do you have any other devices that could be logged into the old Dropbox account?

This will help me to assist further!

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