Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Accidentally logged in using Google SSO instead of username/password, now my files are gone
Hello, I'm not sure if I messed something up with my account but all my past files are gone and it says I'm in the 2GB plan. I normally use the desktop app but recently my laptop died and was sent...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the details, I've removed the email for your own privacy and security.
Are you certain that this was the same account you've always used to log in, and not another very similar email address provided by the school? Are there any other email addresses you could've used to log in to Dropbox?
Do you see any recent events or deleted files on the Dropbox account which is currently logged in on the site?
Hi Jay,
Yes I'm certain this is the email I've always used to log in, as this is my professional email and hence why I had the "grandfathered" storage limits on it and using it for more than 10 years. I don't see any recent activity on the account for file removals...
- Nancy
Hey mhuang45. If you look into your email address’s inbox/spam folder, do you see any recent emails from Dropbox?
If yes, can you see any names of files/folders that were shared with you? It may be worth using them as keywords to search the Dropbox website (feel free to send us a screenshot of what you see, as well).
Finally, the laptop that you sent over for repair, is it possible that it contains your local Dropbox folder (in case you previously had the desktop app installed there)?
