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mhuang45's avatar
mhuang45
Explorer | Level 3
6 months ago

Accidentally logged in using Google SSO instead of username/password, now my files are gone

Hello,  I'm not sure if I messed something up with my account but all my past files are gone and it says I'm in the 2GB plan. I normally use the desktop app but recently my laptop died and was sent...
account access
restore
mhuang45's avatar
mhuang45
Explorer | Level 3
6 months ago

Hi Nancy,

Thanks for the advice, I did manage to find a really old email from Dropbox saying the account was in a locked state, is it possible to recover the items? The email was sent to spam and never made it to my inbox so I'm totally unaware of this. Due to the use of the desktop version, I didn't even know it was not syncing to the cloud so unfortunately the most recent files are probably in the desktop app as a local file. Is there a way to at least recover the ones in the cloud, even though it might not have synced the recent files?

I'm also deeply disappointed that after the laptop repair, it could not repair the Dropbox desktop app, none of the files in the desktop app can be recovered...

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for the additional information and the screenshot too mhuang45​ 

    I'm afraid that there's not much we can do from our end to restore the account or any of the files that were stored in it at this point since the account was permanently deleted after being in locked state, as the email you found mentions. 

    I wish I had a better answer than this, and please let me know if you have anything else to ask, Joey. We're always a post away. 

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