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mhuang45's avatar
mhuang45
Explorer | Level 3
6 months ago

Accidentally logged in using Google SSO instead of username/password, now my files are gone

Hello,  I'm not sure if I messed something up with my account but all my past files are gone and it says I'm in the 2GB plan. I normally use the desktop app but recently my laptop died and was sent...
account access
restore
mhuang45's avatar
mhuang45
Explorer | Level 3
5 months ago

Hi Jay, 

Thanks for tagging again, I had missed the message from Hannah. 

To answer Hannah's question, I really can't remember the last time I had access dropbox.com (on a browser) as I had been using the desktop version for a really long time. Is there no history at all from you end that you can see?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    As the email you received was several months ago, it wouldn't be possible to recover the information from that account any longer.

    I’d recommend getting in contact with our support team directly to look into this matter in more detail.

    You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.  

    From there you should be able to contact support. Make sure to enter an email address to which you can respond. 

    Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

    • mhuang45's avatar
      mhuang45
      Explorer | Level 3
      4 months ago

      Hi Jay,

      I tried different things but still receiving this error message when I try to send the message to support. Is there any way you can report the issue on my behalf?

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

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