Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
After several years, my Dropbox files and folders are gone
I've had my Dropbox account for many years and had stored many files/folders there. I haven't visited it in several years as I didn't need to access those files at the time. I tried to access them today only to find all my own files/folders were gone. I still have some shared folders from about 5 years ago, but none of my own files. Was there a purge done in the last 3 years that would have removed them all? I checked my old laptop where I had synced/installed the Dropbox app and they were not showing up there either.
Thanks
John
13 Replies
Replies have been turned off for this discussion
- Walter
Dropbox Community Moderator
Hey John B - sorry to hear about this.
You must have logged into the account sometime in the previous year, otherwise the account would have been closed due to inactivity probably.
Do you see any signs of your missing files in your events page by the way? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.
In any case, please keep us posted, John.
I don't see an "Events" option, just Photos, Signatures, Shared, File Rqeuests, Deletions. Nothing is in Deletions. Accounts are closed for inactivity? Hmm you'd think there would be warning on that. If it was closed due to inactivity and I logged in after that time, would it remember folders that were shared with me by others?
John
- Hannah
Hey John B , sorry to jump in here.
Walter linked the events page for you in his reply above, but here it is again:
https://www.dropbox.com/events
Accounts are closed after 12 months of inactivity, but if you can see old shared folders from years ago, then no such action was taken on your account.
Do you remember any file names, so that you can search for them through the search bar at the top left of this page?
- Hi all,
I used to have around 2gb of information, now for some reason, all this information suddenly disapeared.
Has someone faced the same problem? - Rich
Super User II
RdL_uy wrote:
I used to have around 2gb of information, now for some reason, all this information suddenly disapeared.When was the last time you accessed the account? Do you see anything on your Events page?
- Hi, I access regularly, I have not been working this days, but around 2 weeks I access and everything was there. It seems like the account has been reseted for some reason
- Hi, I had no notifications, but checked now as rich said, seems all files have been deleted, seems I have been able to restore everything.
The strange thing of all, is that this operation (deleting) have been while I have been on vacations and for instance not close to afect anything in the account. Any thoughts about this? - Mark
Check at https://www.dropbox.com/account/security to make sure you can see what devices are connected and remove unused ones,
Also on one of the restored files open up the Previous Versions menu to see which device deleted it - it may be that the date shown is inaccurate
- I haven’t use Dropbox for about 5-6 years. I thought all my pictures still be there, unfortunately, when I logged in couple of days ago all my files and pictures weren’t there anymore… 😩
Does it mean that Dropbox just deleted everything?
