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Steve_in_Japan's avatar
Steve_in_Japan
Helpful | Level 6
3 years ago
Solved

All files vanished, but not in Deleted files. Where are they?

All of my professional folders from this year, save one, vanished overnight!!!  My Dropbox Deleted files folder contains only a handful of items, which I deleted intentionally.  Dropbox has just destroyed my livelihood!  I wrote to Dropbox three days ago about a similar, but much less similar event in which selected files in various locations disappeared.  No reply!

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  • Steve_in_Japan's avatar
    Steve_in_Japan
    3 years ago

    Thanks, Mark!  

     

    I was able to find two spontaneous, mass deletions of more than 8,000 files, which Dropbox quickly restored, but I must still get to the bottom of this.  I do not know if the computer is doing this somehow, or Dropbox is doing it.  I also have no idea how many other files have not been restored.  I found a long string of folder deletions in the Events list.  It is very unsettling!

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    What is www.dropbox.com/events showing?

     

    Also note that Dropbox doesn't work weekends and replies do take a few days so I'd think you'll hear early next week

  • Steve_in_Japan's avatar
    Steve_in_Japan
    Helpful | Level 6
    3 years ago

    Thanks, Mark!  

     

    I was able to find two spontaneous, mass deletions of more than 8,000 files, which Dropbox quickly restored, but I must still get to the bottom of this.  I do not know if the computer is doing this somehow, or Dropbox is doing it.  I also have no idea how many other files have not been restored.  I found a long string of folder deletions in the Events list.  It is very unsettling!

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